Customer Experience Keynote Speaker

Presenting CX with a Twist

For over 30 years, Jonathan has empowered thousands of businesses to elevate their customer experience (CX). Drawing on his early career, personal development journey, and hands-on business development expertise, Jonathan has become one of the most in-demand motivational speakers in the CX field. His engaging and practical approach, combined with his signature “CX twist,” leaves audiences inspired and equipped with actionable insights. With a unique blend of humour and real-world strategies, Jonathan ensures that every participant walks away energised and ready to make a lasting impact within their own teams.

About Jonathan

In 1996, after receiving world-class training at Harrods, Jonathan experienced his defining “moment of truth.” At just 26 years old, he walked into a supermarket in Perth, Western Australia, and encountered a poor customer experience. That moment ignited a passion that would shape his future. The rest, as they say, is history. Hear the story that sparked a mission to transform CX worldwide….

Jonathan Winchester

From the moment Jonathan began his CX journey as a teenager, he was destined for CX leadership. Educated at Harrods through their renowned Retail Management Training Scheme, he drove headfirst into a whirlwind of learning, service, and excitement.

For two exhilarating years, Jonathan mystery-shopped the competition, absorbed priceless lessons from the best in the business on “how to serve,” and even catered to the needs of famous stars! This hands-on experience laid the rock-solid foundation of his incredible CX expertise.

Jonathan is also a spirited golfer, an adventurous walker, and a food enthusiast who loves discovering what makes people “tick.” His boundless curiosity and zest for life make him a true force in the CX world.

What our audiences say…

“Proven track record and excellent delivery”

Jodi Crush

“Honest, insightful and easy to listen to. I was given much to think about”

Sean Mcgibney

“Excellent talk, absolutely recommend”

Chris Graveling

“Thank you so much for your engagement with our stakeholders yesterday – your presentation was absolutely inspirational and the feedback has been fantastic.”

Pete Waters

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